Policies and Procedures

Complaints Procedure

At Abbey Road Institute, we prioritize ensuring your complete satisfaction with our services. In the rare event that you encounter any concerns or issues with our events or administrative processes, we have established a comprehensive complaints procedure to address them promptly and effectively.

Initiating the Complaint
1. Our initial conversation aims to understand your interests and needs better, ensuring your full enjoyment and value from our programs. During this discussion, we will also inform you of our complaints procedure.
2. Should you wish to make a complaint about any aspect of the event or its administration, please direct it to us at amsstudentcomplaints@abbeyroadinstitute.com. We commit to doing our utmost to resolve any complaint promptly.
Acknowledgement and Resolution
1. Upon receiving your complaint, we will acknowledge it via email within one week.
2. If further time is required to offer a comprehensive explanation, we will keep you informed of any delays, providing a clear indication of the expected resolution date.
Escalation
1. If you are dissatisfied with the resolution provided, we encourage you to contact an independent person, C.J.H.E. Jeurissen, whose contact details will be provided upon request.
2. C.J.H.E. Jeurissen will impartially assess your complaint, and their judgment will be binding upon our company. This process respects your right to seek alternative forms of redress.
Implementation of Judgement
1. We commit to promptly enacting the binding judgement of the independent person. This may include implementing changes to procedures, processes, or behaviours identified in the complaint.
Confidentiality and Record-keeping
1. We treat every complaint with the utmost discretion and confidentiality.
2. All complaints will be recorded in a client file and retained for a period of five years.

At Abbey Road Institute, we are dedicated to continuously improving our services, and your feedback is invaluable in this process. We assure you that your complaints will be handled with the utmost care and attention, with the aim of achieving a satisfactory resolution promptly and effectively.

It’s been a life-changing experience really. I came with the willingness and hunger to learn and I left with the awareness of being not only a better producer and engineer, but a better person/human being. Once you’ve learnt all the techy stuff, you realise how much more essential it is to learn the emotional and psychological part of the game and how to deal with artists. And that only comes with passion, hunger and dedication.

Marco Spaggiari, Amsterdam Graduate 2018

It’s insane how inspiring it is to put fifteen musicians of all genres and backgrounds in one class and work on your skills together. I mean, Abbey Road brought me a lot of knowledge, a great network and practical skills – that’s what I signed up for. But it also gave me a bloody great time, tons of fun and sort of a second family.

Rudy Mackay, Amsterdam Graduate 2017

I definitely wouldn’t be where I am today if it weren’t for this course, not only for the invaluable education but also for the good people at Abbey Road Institute Amsterdam, and everyone I’ve met along the year.

Kiko Medeiros, Amsterdam Graduate 2018

By day, you’re soaking in the knowledge of industry experts. By night, you practice what you’ve learnt in a playground of high-end studio equipment. What more could you possibly want?

Janice Wong, Amsterdam Graduate 2017

Abbey Road Institute is not a school, it is a high end production studio with a control room full of learners.

Théo Dorey, Amsterdam Graduate 2016

“Every day spent here felt like I was better than the day before. It is beautiful to think in colours, mix with flavours and develop a unique way to listen and understand music. Abbey Road is all about perspective and attitude, things which are taught so well between the magical walls of the institute“

Stefan Roscovan, Amsterdam Graduate 2017

From the moment I entered Abbey Road Institute Amsterdam it took me a total of 5 minutes to realise that I came to the right place. It has been one of the best experiences, meeting new friends for life from all over the world. You learn so, so much in just 1 year in an incredible environment, which has to be felt to understand.